Bring structure to the work your team keeps improvising
Azkoro helps small logistics and distribution businesses turn ad-hoc processes into documentation people actually follow. Fewer dropped handovers, clearer supplier terms, and a paper trail that survives staff turnover.
Talk to us See our servicesWhat we actually do
Four areas, delivered as short focused engagements rather than open-ended retainers. Most projects run three to eight weeks.
Supplier management
Consolidating supplier records, agreed terms and review cadences into one place, with a named owner for every relationship.
- Supplier register and terms consolidation
- Performance review template and cadence
- Escalation path for underperformance
Incident reporting
Turning exception handling from tribal knowledge into a repeatable process that holds up when the person who usually fixes it is on leave.
- Incident taxonomy and severity matrix
- Reporting templates and triage rules
- Root-cause review ritual
Process documentation
Standard operating procedures written the way the work is actually done — short, current, and easy for someone new to follow without a handover call.
- Process mapping and gap analysis
- SOP writing and review cycles
- Onboarding pack for new starters
Operational review
A structured look at where time goes, which handoffs break down, and what to fix first when capacity is the binding constraint.
- Time and workload diagnostic
- Handoff and bottleneck analysis
- Prioritised 90-day action plan
How we work
No discovery theatre. We start with a working session, agree the smallest useful scope, and ship something usable in the first fortnight.
Diagnose
A half-day working session with the people who do the work. We map what happens today and where it breaks.
Scope
We agree a single deliverable with a date and a definition of done. Everything else goes on a list for later.
Build
We draft alongside your team rather than behind a screen, so the output matches reality on the first pass.
Hand over
Documents, templates and a short walkthrough. We stay reachable for questions during the first month.
Who we work with
Almost all our clients are between six and thirty people. Small enough that one undocumented process can consume a whole role.
Logistics & haulage
Depot networks, delivery exceptions, driver handovers and subcontractor coordination.
Distribution & wholesale
Supplier terms, stock reordering rules, returns handling and pricing maintenance.
E-commerce fulfilment
Pick-pack dispatch, carrier performance, peak planning and customer exception queues.
Industrial services
Job scheduling, field documentation, parts ordering and warranty administration.
Recent work
Two representative engagements. Client names withheld where confidentiality applies.
Cutting exception-handling time by a third
- Challenge
- Every delivery exception was handled differently depending on who picked up the phone. Nobody could say how many exceptions happened last quarter.
- Approach
- Built a five-category incident taxonomy, a one-page reporting template, and a weekly triage review with named owners.
Onboarding a new starter without a handover call
- Challenge
- Every new hire spent their first month shadowing the operations lead, who had no spare capacity to begin with.
- Approach
- Documented the twelve recurring weekly tasks as short SOPs, then tested them by having a new starter follow them with no help.
What clients say
“They spent the first session asking questions rather than selling. What came back was three pages we still use every week.”
“The SOPs were written by someone who had clearly watched the work happen, not someone reading a process diagram.”
“We had tried this internally twice and it never stuck. The difference was scoping one deliverable instead of a whole transformation.”
Common questions
How long does a typical engagement take?
Most projects run three to eight weeks. A single SOP set or an incident taxonomy is usually two to three weeks; a full operational review with implementation support runs closer to eight.
Do you work with teams smaller than ten people?
Yes — roughly half our clients are between six and fifteen people. Small teams get the most value because a single undocumented process can consume an entire role.
What do you need from us to start?
One person who can make decisions, two hours of the team's time for the diagnostic session, and read access to whatever already exists — even if that is a folder of inconsistently named spreadsheets.
Do you implement, or only advise?
We draft and implement alongside your team. Handing over a strategy deck and leaving is the failure mode we are explicitly trying to avoid.
Start with a conversation
Tell us what keeps breaking and we will tell you honestly whether a short engagement would help, or whether the fix belongs in-house.